The service was supurb. I was not upset at the prices at all. I gladly paid what I did for such a great meal, great service, wonderful waiter, and great food.

Every thing about this place will make me return again. Our waiter even walked out the door with us to say good night and to thank us. What an absolute pleasure.

I will be going back and very soon at that. I am going to try the lunch buffet so I can get more of a variety of their great food.

Don’t miss your chance at eating here. (Tonya)

I would like to talk with you about Jake’s hamburger. My number is 562-215-1815 or can I have your office or cell number please.

Thank you,

Jimmy

Toss a line when you get a chance, and keep spreading the word about this great sport.

A little about my background, I worked almost 25 years in the food and beverage industry and know for a fact that when a complaint is a generally well know fact, it allows for individuals to cover their tracks, I covered my butt in the past a time or two, against major complaints from customers, but never to the to the point of basically calling them liars. But one thing I can say, being in the business for all those years, I have a wide assortment of friends that are food and beverage industry owners, not to mention access to their employees. I will tell everyone I know about the spotty experience I had at Gameworks.

I tried to deal with this issue three times to come to a win-win resolution. However, now I will just deal with it on my own. I don’t need any more contact from your company or subsidiaries, it is apparent your organizational leadership is running amok. Might want to teach your upper managers about conflict resolution and how to deal customers relations.

What a shame that 2 out of every 5 people I have spoken to about my experience at Gameworks, had absolutely nothing good to say about Newport on the Levee Gameworks.

Guess, I am not alone-in the disappointing experience that Gameworks provides. So, based on your reputation and my knowledge base on personal associations-that’s is all I need.

What a fiasco!

Kristen F

—– Forwarded Message —-
From: Have a Nice Day
To: guestrelations@gameworks.com
Sent: Mon, February 22, 2010 6:14:53 PM
Subject: a very unsatisfied customer

Receipt details: Feb 14’10 1:14, check 3563, check ID 601. 237 Stacey Server

I have been a customer of Gamework’s for a long time and have enjoyed my experiences until February 14, 2010. One very important issue, they were out of Ribs-they sold out the day before, lack of organizational and managerial leadership. I entered Gameworks about 12:30 pm on Sunday Valentine’s Day. I noticed that there was only one server, I told her I was not in a hurry. I ordered my food while I asked her 4 times when could I have my game card, it was a promotion that day, I had to ask an expediter, to get the cards, after an hour and half I got the cards.

During the time me and my little girl were playing games, our table was given away; our coats, food, and drinks were still at the table. When I asked the women to find another table she became very irate, I asked her is she noticed that our stuff was sitting right there, she said she did not care. I asked the manager to get my table back. He sat her and her two small children at the bar, the mother was drinking heavily. During this time, she and the bartender were bad mouthing me-very unprofessional for the bartender to do. Needless to say, my experience at Gamework’s went downhill quick.

I just left, I will not be treated like that from any bartender who has no respect for his companies patrons. I then came home and wrote an email, I accidentally sent my email to the Columbus store, I did not notice Newport on the Levee drop down option. The GM from Columbus called me within 48 hours and was very apologetic and assured that I would be given gift certificates for 3 more dinners and 3 game passes. And assured me he would speak to the GM at Newport on the Levee and see what had happened. However, they have yet to arrive. Plus, I would like to know how is it that your company can sit patron at the bar, not in the bar, but right at the bar with small children and serve the parent alcoholic beverages-who is obviously highly intoxicated to begin with?

During the time I was there, the restaurant became chaos quickly, one server. Trash, dirty dishes every where, people standing waiting to get a tables. One women I saw waited 20 minutes while waiting for her table to be cleaned. The young working kids just running around the store, not really doing anything to help the server. majority of the young working adults were hanging at the host station, not even bothering to help see the restaurant was kept in good working order. Now I have spoken to several other employees at different restaurants on the Levee and they state that it “is business as usual”, that is sad to have that type of reputation.

A very upset customer,

Kristen F

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That said, I know these things can be hit and miss. I’ve heard of others going there since and have had lousy service, undercooked meat and a generally bad time. I’ve also heard of others going there and having the same experience I had. I guess it really is up to who is working and what they ordered.

That said, I’m going to go back next week and do a second evaluation. Thanks for posting your comment so others can see that there are two sides to every review.